Customer Service Representative

Job Type:

Full-Time

Location:

5441 West HWY 20 Toledo, Oregon 97391, 235 SW Dahl Ave, Waldport, OR 97394, or 380 NW 1st Street, Toledo, OR 97391

Job Description:

Dahl Companies is a fast-growing, family-owned company. Currently we are looking for a skilled Customer Service Representative to join our team. Do you take satisfaction in working hard, getting the job done, and learning something new? Do you have the bigpicture vision to see a well-paying role as only the first step in a series of jobs within a company that quickly increases in responsibility and compensation? If you bring high character and ambition, we will welcome you into a noble, long-term career and support you to grow within this team. With Appropriate knowledge and training a Customer Service Representative will work with direct supervisor and function as the liaison between Dahl Companies and our customers to deliver the highest level of Customer Service.

Responsibilities:

1. Respond in a timely and accurate manner to customer calls, ensuring that their issues and concerns are treated in a respectful and professional manner
2. Effectively respond to routine issues regarding general service matters, which may involve outbound calls and other communications to resolve simple issues including billing questions, service inquiries, or cancellations
3. Greets all incoming transfer station customers and inspects incoming loads to ensure materials are acceptable, and applicable forms are completed
4. Operates scales, collects fees, and/or posts charges to appropriate accounts
5. Prepares and maintains a variety of records pertaining to daily operations
6. Other duties as assigned

Preferred Skills and Qualifications:

• Passionate about providing an exceptional customer experience
• Strong phone presence & listening skills
• Must be proficient with MS Office (Outlook, Word, Excel)
• Ability to self-motivate and work independently while working in a team environment
• Comfortable in a fast-paced environment welcoming change and growth
• Ability to manage escalations and resolve problems in a timely manner
• Ability to quickly learn new software, systems, processes, and our products
• Ability to process a high volume of transactions with proficiency, accuracy, and integrity
• Proficient organizational and time management skills to multi-task and prioritize multiple customers’ demands simultaneously
• Excellent interpersonal skills demonstrated through written and verbal communication
• Team player with a can do and positive attitude

Pay: DOE

Benefits:

• 401(k)
• Dental, Health, and Vision Insurance
• Paid Time Off

Questions about this role? Contact Audrey Carkhuff at resume@www.dahldisposalservice.com or call (541) 264-2243